:root{--bg: #f4f5f7;--card: #ffffff;--text: #1d2433;--muted: #6b7280;--border: #e2e5ea;--primary: #2f6fed;--primary-dark: #2558c4;--danger: #c62828}*{box-sizing:border-box}body{margin:0;font-family:system-ui,-apple-system,Segoe UI,Roboto,sans-serif;background:var(--bg);color:var(--text);font-size:15px}.topbar{display:flex;align-items:center;gap:24px;padding:10px 24px;background:var(--card);border-bottom:1px solid var(--border)}.brand{font-weight:700;text-decoration:none;color:var(--text);font-size:17px}.topbar nav{display:flex;gap:4px;flex:1}.topbar nav a{padding:6px 12px;border-radius:6px;text-decoration:none;color:var(--muted)}.topbar nav a.active{background:#e8effc;color:var(--primary);font-weight:600}.userbox{display:flex;align-items:center;gap:10px}main{max-width:1100px;margin:24px auto;padding:0 16px}.card{background:var(--card);border:1px solid var(--border);border-radius:10px;padding:24px}.center-card{max-width:640px;margin:0 auto}.card.wide{max-width:none}.loading{text-align:center;color:var(--muted);padding:48px}.login-page{max-width:480px;margin:96px auto;text-align:center}.login-page h1{font-size:42px;margin-bottom:4px}.login-page .tagline{color:var(--muted);font-size:13px;letter-spacing:.5px;margin-top:0}.login-buttons{display:flex;gap:12px;justify-content:center}.local-login-zone{margin-top:28px}.linklike{background:none;border:none;cursor:pointer;font:inherit;color:var(--muted);text-decoration:underline;font-size:13px}.local-login{display:flex;flex-direction:column;gap:8px;max-width:280px;margin:0 auto}textarea,input,select{width:100%;padding:8px 10px;border:1px solid var(--border);border-radius:6px;font:inherit;background:#fff}textarea{resize:vertical;margin:8px 0}label{display:flex;flex-direction:column;gap:4px;font-size:13px;color:var(--muted)}label select,label input{font-size:14px;color:var(--text)}.btn{display:inline-block;padding:8px 16px;border:1px solid var(--border);border-radius:6px;background:#fff;cursor:pointer;font:inherit;color:var(--text);text-decoration:none}.btn:hover{background:#f0f2f5}.btn.primary{background:var(--primary);border-color:var(--primary);color:#fff}.btn.primary:hover{background:var(--primary-dark)}.btn.small{padding:4px 10px;font-size:13px}.btn.big{width:100%;padding:12px;font-size:16px;margin-top:12px}.btn:disabled{opacity:.5;cursor:not-allowed}.btn.recording{border-color:var(--danger);color:var(--danger);animation:pulse 1.2s infinite}@keyframes pulse{50%{opacity:.6}}.row{display:flex;align-items:center}.row.gap{gap:12px}.row.wrap{flex-wrap:wrap}.row.space-between{justify-content:space-between}.muted{color:var(--muted)}.error{color:var(--danger)}.preview{margin:16px 0;padding:14px;border:1px solid var(--border);border-left:4px solid var(--primary);border-radius:6px;background:#f8faff;display:flex;flex-direction:column;gap:10px}.preview.warning{border-left-color:#e6a700;background:#fffaf0}.preview p{margin:0}table{width:100%;border-collapse:collapse;margin-top:12px}th,td{text-align:left;padding:8px 10px;border-bottom:1px solid var(--border)}th{color:var(--muted);font-size:12px;text-transform:uppercase;letter-spacing:.4px}.cell-title{max-width:340px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.badge{display:inline-block;padding:2px 9px;border-radius:999px;font-size:12px;font-weight:600;white-space:nowrap}.cat-support{background:#e3f2fd;color:#1565c0}.cat-infra{background:#ede7f6;color:#5e35b1}.cat-client{background:#e0f2f1;color:#00695c}.cat-dev_interne{background:#fff3e0;color:#ef6c00}.cat-automatisation{background:#f1f8e9;color:#558b2f}.cat-ia_ml{background:#fce4ec;color:#ad1457}.cat-appel_offres{background:#e8eaf6;color:#3949ab}.cat-a_trier{background:#eceff1;color:#546e7a}.urg-critique{background:#ffebee;color:#c62828}.urg-haute{background:#fff3e0;color:#e65100}.urg-normale{background:#e8f5e9;color:#2e7d32}.urg-basse{background:#eceff1;color:#607d8b}.st-nouveau{background:#e3f2fd;color:#1565c0}.st-pris_en_compte{background:#ede7f6;color:#5e35b1}.st-en_cours{background:#fff8e1;color:#b28704}.st-traite{background:#e8f5e9;color:#2e7d32}.st-rejete{background:#efebe9;color:#6d4c41}.counters{margin-bottom:12px;flex-wrap:wrap}.counter{cursor:pointer;padding:6px 10px;border:1px solid var(--border);border-radius:8px;background:#fff}.counter.active{border-color:var(--primary);background:#e8effc}.filters select,.filters input{width:auto;min-width:150px}.filters{margin-bottom:8px;flex-wrap:wrap}.ticket-title{font-weight:400;color:var(--muted)}.meta-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:10px;margin:14px 0}.meta-grid .muted{display:inline-block;min-width:80px;font-size:13px}.description{white-space:pre-wrap;background:#f8f9fb;border:1px solid var(--border);border-radius:6px;padding:14px;margin-bottom:18px}.admin-actions{border-top:1px solid var(--border);padding-top:12px;margin-bottom:18px}.admin-actions label{min-width:160px;flex:0}.admin-actions select{min-width:160px;width:auto}.admin-actions textarea{flex:1;margin:0}.admin-actions .row{margin-top:12px;align-items:flex-end}.timeline{list-style:none;margin:0;padding:0}.timeline li{display:flex;gap:12px;border-left:2px solid var(--border);padding:10px 0 10px 16px;margin-left:10px;position:relative}.tl-icon{flex-shrink:0}.tl-text{font-weight:500}.tl-detail{margin-top:4px;padding:8px 10px;background:#f8f9fb;border-radius:6px;white-space:pre-wrap}.tl-meta{margin-top:3px;font-size:12px;color:var(--muted)}.settings section{border:1px solid var(--border);border-radius:8px;padding:16px;margin-bottom:16px;display:flex;flex-direction:column;gap:10px;max-width:560px}.settings h3{margin:0 0 4px}.test-row{min-height:32px}@media(max-width:720px){.topbar{flex-wrap:wrap;gap:8px}main{margin:12px auto}.card{padding:16px}}